|
___________________________________________________________________________________________________
Sales Policies and Procedures
1. All Sales Employees will demonstrate the highest levels of customer sales and service.
2. Strive to meet customers’ special requirements. Without the customer, we are not successful.
3. Return all calls and messages before the end of the day.
4. Quote all jobs the same day you receive the inquiry. If you cannot quote the same day, let the customer know when they can
expect a quote.
5. When quoting a job over the phone, repeat the quantities, dimensions and details back to the customer in order to avoid
mistakes. Follow verbal quotes with a formal quote or acknowledgement so that our customer can verify the details.
6. Document new orders thoroughly. Accurate and thorough documentations with complete descriptions improve efficiency and
keep others from having to follow-up with you during the ordering process.
7. Provide detailed information on the order routing steps. Make sure time estimates entered on each job step are as accurate as
possible. Provide descriptions in each routing step.
8. Enter appropriate ship date, based on current work load. Always consult with the General Manager and Department Manager before
agreeing to any expedited delivery date.
9. When entering an order requiring the use of Precision Grinding’s material, verify inventory status.
10. Email or Fax a formal Sales Order
Acknowledgement upon completion of the Sales Order.
11. Always remember, “Quality Begins with Me.” A quality job begins with the first contact with our customer. Listen to our customer,
ask detailed questions, and thoroughly document the details onto the order.
|
