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Quality Assurance
Each Machine Operator is responsible for Initial Quality Assurance relative to
dimensions, tolerances and surface finishes in order to comply with our documented Policies and Procedures. The Machine Operator records
finished sizes, parallelism, flatness, and other detailed information required by the Job Traveler.
Questionable parts are moved to the Inspection Department for further inspection by the Department Manager and/or a Quality
Inspector. If parts do not meet specifications, a “Deviation Request” is made and the customer is contacted. A determination is
made whether the parts are accepted as manufactured, accepted with corrective action taken to rework the parts, or rejected and
replaced.
If the parts are accepted by the customer as manufactured, the
Department Manager then initials the Deviation Request, attaches it
to the job traveler, and gives the job traveler to the Material
Handler who then moves the parts & the job traveler to the next work
center. A copy of the approved Deviation Request form is also
attached to the Work Order and one copy accompanies the packing list
upon shipment.
If the parts are accepted by the customer but must be reworked, a “Corrective Action Report” (CAR) is filled out by the Department
Manager or Quality Assurance Manager and attached to the job traveler. The traveler and the parts are then returned to the
Department for rework per the “CAR”.
If the parts are rejected by the customer, the Department Manager returns the Job Traveler to the Production Manager for reprocessing.
The Production Manager clearly labels the parts “Rejected Do Not Process” and instructs the Material Handler to move the material to
a secure “Holding Area”.
An internal “Job Error Report” is processed for all rejected parts regardless if a “Request for Corrective Action” is required and
corrective action is taken by the Department Manager.
Our Quality Assurance Program includes, but is not limited to, the process as outlined above.
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